General Operations Management

We build upon the shoulders of the traditional hotel business and search for new answers by taking an innovative, dynamic approach, and thinking beyond the box. We put a relentless focus on driving results by taking ownership responsibility at HoCo. We are passionate about finding solutions that benefit our property owners and guests.

Operations & Centralized Team

Through tech-automation and our corporate team expertise, we find a balance between reducing unnecessary on-property roles, while promoting consistency, higher standards of operations, and guest experience. All of which is done while increasing net operating income. Our centralized team offers speed and agility to support the needs of the property and guest experience. We can eliminate roles such as Revenue Manager, Sales & Marketing, Guest Experience, Reservation Agent, etc., and support these day-to-day functions through our centralized team.

Finance, Accounting, and Reporting

An integrated reporting and business intelligence system with automated key reporting & analytics helps drive financial performance and assists in making significant reductions in overhead. Our comprehensive reporting & analytics are offered on a daily, weekly, monthly, and year-end basis at no additional cost to the property owner. We can deliver accurate snapshots and multiple sophisticated reports that are easy to digest, and broken down across various revenue-generating services, (e.g. Golf, Spa, etc. all based on your requirements.) 

Plus, we offer customized & comprehensive centralized management of the full accounting cycle. Our finance department can assist with:

• Profit and loss statements

• Balance sheets

• Cash flow forecasting

• Monthly highlight reporting

• Operating statements

• Capital expenditures

• Account Receivable/Account Payable

• Bank reconciliations 

Human Resources

Through technology and a centralized staffing & management model many of the on-property back-of-house roles are eliminated which yields cost savings to the property and improved risk control. Our corporate human resources department strategically positions human capital as the property’s most sustainable competitive advantage. We help plan and identify the best pool of candidates for various employment opportunities and assist with training & development programs, payroll, labor law compliance, and benefits packages.

Food & Beverage and Spa Operations

As an end-to-end partner, we achieve increased profitability and memorable guest experiences by overseeing operations for your F&B, spa, and special event spaces.

Through curation, bold programming, originality, and authenticity we drive the bottom line with increased ancillary revenue both from local and hotel use. Our services may include a full development concept plan, interior design & renovation, competitive positioning, menu /service engineering, financial analysis, and marketing & public relations.

Underperforming Asset Turnaround Management

Hoco assists underperforming or distressed properties to achieve profitability and positive financial performance at all levels of the P&L.

Technology is in our DNA, hence we do not follow the path of traditional ways of asset turnaround management. Our corporate turnaround team brings fresh, objective insight into the diagnosis of financial, operational, sales & marketing, and revenue management gaps. We identify those gaps and devise short-term to long-term strategy roadmaps for our owners. Each strategy roadmap is tailor-made to reposition the property more effectively amongst its competitive set. 

Through proven innovative processes, technology & digitization, and agility in deploying low-touch & contactless operations, we get your property back on track and help achieve higher NOI.